Many cell phone customers are angry over midnight New Year's Eve text message greetings that arrived either hours after the ball dropped or not at all.
Some cell phone users say the experience has them rethinking the technology. One wonders if people will be "able to be connected through a global catastrophe."
The cell phone industry blames heavy traffic on wireless networks for the delays. The number of cell phone users has nearly doubled in recent years and carriers say they're looking to expand capacity.
But a spokesman says the solution may not be technological improvements. He says there may be a need for people "to think a little differently" about how they communicate.