Digital Television Troubleshooting

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WNDU will turn off its analog signal on February 16th at 11:59pm.  If you are not seeing Channel 16's digital signal and need some help figuring out why, please fill out the form below and one of our engineering staff will be contacting you soon.  Be certain you leave the correct phone number and e-mail address.

1.Do you use satellite or cable to watch local channels? If yes, have you contacted your provider to see why you are not getting any signal.*
Yes
No
2.Do you have a digital ready television? If yes, skip to question 4.*
Yes
No
3..Are you using a digital converter box?
Yes
No
4.What is your TV/Converter box hooked up to?*
Outdoor antenna
Set-top or rabbit-ears antenna
No antenna
5.Does your antenna have an amplifier?
Yes
No
6.Is the outside antenna pointed towards our tower? (By the St. Joseph County fairgrounds on the south side of South Bend.)
Yes
No
I still don't know where the tower is.
7.If not, where is your antenna pointed?
8.With your current setup, have you ever received channel 16.1?*
No
Yes (why and when did it go away?)
9.Have you tried re-scanning for digital channels?*
Yes
No
10.What digital stations are you receiving? (includes all sub-channels ... x.1, x.2, x.3, ect.)*
Channel 16 WNDU
Channel 22 WSBT
Channel 28 WSJV
Channel 57 WBND
Channel 34 WNIT
None
Other (please include all not listed)
11.Contact Information
Name*
Phone Number*
E-Mail*
Street Address*
City*
Zip Code*
Best time to call*
12.Describe any further details of your problem including what you've tried so far to fix it.
13.Please enter your date of birth.
Month* Day* Year*
14.Terms and Conditions
I have read, understand, and agree to the Website usage agreement and privacy policy.
* represents required fields

If you need additional assistance, you can e-mail us at dtv@wndu.com.  You can also call us at 574-284-3160, or you can call the FCC at 888-CALL-FCC (888-225-5322).

WNDU - Channel 16 54516 State Road 933 South Bend, IN 46637 Front Desk: 574-284-3000 Newsroom: 574-284-3016 Email: newscenter16@wndu.com
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