Michigan's auditor general says state departments mostly aren't using a one-stop online permitting system designed to help people who want to start, operate or expand a business.
An audit released last week found that Michigan spent $20 million developing and maintaining the Michigan Business One Stop System, but it gets little use. The system was created from 2007-09 to give entities doing business with the state a single entry point and to streamline licensing.
Auditors say state agencies have no strategic plan for the continued development and use of the one-stop system.
A lead agency told other departments to integrate with the new system. But agencies said their permitting processes were complex and it was easier for businesses to use existing procedures.