Army soldier wants USPS to pay for insured items stolen in the mail

Have you ever shipped something and made sure to pay for extra insurance in case it got lost or destroyed?

An Elkhart man did but says the postal service isn't paying up for what they owe him.

United States Army Chief Warrant Two Bernie Rider sends personal items home to his mom's house in Elkhart often. He just got home from a third tour to Afghanistan.

With the most recent package he sent 150 DVDs, his personal movie collection, to her house with insurance.

When she went to the Elkhart post office to pick up the package it was empty and marked as "received without contents."

The post office has declined to fill any insurance claims the Riders have filed.

Now the Riders are questioning the purpose behind postal insurance.

Chief Rider says, “The post office is a government entity and you expect them to fulfill what they say they are going to do and it really doesn't feel like they are attempting to do that.”

“They knew these soldiers are sending things home,” says mom Bernice Rider. “They know they buy things over there and they take things over there. I think it's a rip-off. I really do and paying for insurance and don't respond to it.”

On the USPS website it does specify that some type of proof of ownership is required with an insurance claim. However Rider claims that's not feasible with such a large movie collection.

Meanwhile a spokeswoman from the postal service says they will look into the matter.

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