South Bend, Ind. When city leaders launched a new 311 phone line in South Bend this year their goal was to make it easier for citizens to connect with their local government whenever they need help. And it's already proving to be a major success.
Mayor Pete Buttigieg tweeted that the city's 311 Center hit a new record on Tuesday, handling a whopping 812 calls in a single day. To put that number in perspective the center normally takes between 500 and 750 calls a day.
The operators field questions about streets, water and solid waste, providing residents with non-emergency information about city services or programs.
But Mayor Buttigieg says he wants to continue building on its success by expanding the call center. He's asked for additional funding in his proposed budget for 2014, money that would pay for technology upgrades and three additional employees, among other things.