Ja Ross sends letter to former clients

By: Newscenter 16 staff Email
By: Newscenter 16 staff Email

As you have heard we have closed our doors as of May 12, 2013.

"With the deepest regrets I closed our doors after 2 years of business and 15 years of business previous to me. I know this not only comes as a surprise to clients but also to the employees, but the decision to close was not made until 05/08/2013 after the potential sale of the business fell through the week before.

From that day forward I made every attempt to stop any sales of gift cards by posting a sign and informing our employees NOT to sell gift cards. However, some slipped through and I sincerely apologize! I was able to catch some and make refunds but because of the short notice of closing I was not able to refund all gift cards. In addition to those recent sales I know that there were balances still on cards sold previous to last week as well as unused massages on the memberships.

Since Tuesday I gave it much thought as to how to rectify the situation. An agreement was made with Pure Emerald Salon/Spa across the street to see if I provided them with the details of any unused memberships and balances on gift cards would they be willing to honor 100% of them. They agreed what an unfortunate situation this closing presented and were happy to help out. I cannot express our GRATITUDE enough for Pure Emerald willingness to accommodate ALL unused balances on gift cards and memberships.

Don't be surprise to find some of our ex-employees now working there as well since Pure Emerald is willing to open up space to add them to their team of professionals.

I know out of all the salon/spas in the area that are reaching out to clients with unused balances I know that the professionals at Pure Emerald is the best choice especially since they are willing to honor 100%.

For your convenience Pure Emerald phone number is 574-272-1225.
SORRY for any problems this closing has created for you and I hope my attempt to make amends will help.

Thank you again for ALL the years of your business and loyalty we will be internally GRATEFUL!!!"

Sincerely,
JaRoss Salon and Resort Spa


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